IMPORTANT INFORMATION FOR VIC PATIENTS

We are pleased to announce that the following advice from the Chief Health Officer of Victoria has been released: procedures suspended as part of the Pandemic Order 2022 will recommence to help support Victorians who are wanting to start or grow their family.

As a result, services will restart from today, with all procedures to resume from 11.59 pm Tuesday, 25 January. Chill Egg Freeze will recommence fertility preservation treatments in accordance with these dates with the necessary COVID-19 safety measures.

We recognise the interruption you may have experienced to your fertility treatment would have been very distressing in what is already an emotional time. We would like to reassure you that we continue to be here for you to provide the necessary support and welcome you to reach out to our caring team.

Please know that our team are working tirelessly behind the scenes to ensure all our patients can continue their treatment as soon as possible. We appreciate your patience and understanding as we work through your individual circumstance to recommence treatment. If you are finding it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 215 332.

Below we have included some further facts about the recommencement of fertility preservation services at Chill Egg Freeze.

When can all fertility preservation treatments recommence?

All fertility preservation treatments can recommence as of 11.59 pm 25th January 2022.

For further guidance, please contact your clinic directly. Our friendly team is here to answer all of your questions and assist you based on your individual circumstances.

What safety measures do we have in place to meet current COVID-19 requirements?

At Chill Egg Freeze the safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate safety measures to address this and meet current COVID-19 requirements.

If you think at any time that you may have been exposed to COVID-19, have any symptoms or are self-isolating or being tested for COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government’s Department of Health website.

We thank you for your patience and understanding. We hope this news is encouraging for you and look forward to working with you once again on your journey towards parenthood. Please don’t hesitate to contact us on 1300 215 332 should you have any questions.

IMPORTANT INFORMATION FOR VIC PATIENTS

How does the Pandemic Order 2022 affect me?

• If you have commenced your treatment cycle prior to the 6th January, please be reassured that your cycle can continue and be completed.
• If you have started your treatment cycle after 6th January, your individual circumstances will need to be assessed based on the recently issued Department of Health directive to determine if your treatment cycle can continue or be postponed.
• Frozen Embryo Transfers can continue and are not affected by these restrictions.

Where to from here?

We want to reassure you that our friendly team is here to answer all of your questions. Please contact your clinic directly or call our caring team on on 1300 215 332  so we can evaluate and address your individual circumstances.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For more information, please visit the Victorian Government’s Department of Health website.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital and register using our COVID-Pass QR code on entering the clinic or hospital.
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VIC PATIENTS

Guidelines for patients/partners entering VIC clinics, consult rooms & day hospitals:

All patients and vaccinated partners must:

• Check-in using VIC Health App and have a RAT test
• Complete the Health Check Screening Form & Temperature check.

Unvaccinated partners – (If semen preparation-scheduled appointment)

• RAT test all patients and partners attending clinic.

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• All patients and partners entering the clinic require a RAT. Patients attending hospital for EPU or FET require a PCR test and negative result.

IMPORTANT INFORMATION FOR QLD & NSW PATIENTS

Guidelines for patients/partners entering QLD and NSW clinics, consult rooms & procedure centres/day hospitals:

Masks are mandated for QLD from 1am 18.12.21. All patients must wear a mask when entering the clinic

Vaccinated patients and vaccinated partners must:

• Check-in using QLD/NSW Health App & show evidence of vaccination certificate
• Complete the Health Check Screening Form & Temperature check.

Unvaccinated partners – (If semen preparation-scheduled appointment)

• Unvaccinated partners providing a semen sample for analysis /or on the day of egg collection, are required to obtain a negative result PCR test up 48hrs to 72 hrs prior to appointment.
• Unvaccinated partners must provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Complete Health Check Screening Questionnaire & Temperature check.
• Unvaccinated partners must wear a mask when entering the clinic (regardless of negative PCR test result).

Unvaccinated partner attending appointments: (Nurse interview, drug teach, onsite doctor consults)

• QLD patients – Unvaccinated partners/or visitors under the QLD health guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Procedure Centres and Fertility clinics.
• NSW patients – Unvaccinated partners/or visitors under the City Fertility guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Day Hospital and Fertility clinics.

Unvaccinated patients – QLD/NSW residents must:

• Obtain a PCR COVID test 48hrs to 72 hrs prior to scheduled appointment.
• Provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Wear a mask when entering the clinic (regardless of negative PCR test result).
• Patients must check-in using QLD/NSW Health App
• Complete Health Check Screening Questionnaire & Temperature Check

Patients coming from overseas/interstate patients MUST comply with all Government border entry conditions plus:

Overseas patients

• Patients coming from overseas MUST comply with all state health entry/quarantine conditions

Interstate patients

• Vaccinated – same as vaccinated
• Unvaccinated – Same as unvaccinated – must have a negative PCR test prior to entering clinic for appointment.

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• Unvaccinated patient for onsite Doctors Consults (enquire if telehealth is an option for unvaccinated partner)
• Unvaccinated patient only to attend Drug Collection
• Unvaccinated patient attending EPU
• Unvaccinated partner providing semen sample.
• Unvaccinated patient only to attend Embryo Transfer (unvaccinated partner will not be allowed entry).

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for patients/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Chill Egg Freeze Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post-treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website and Victorian Government’s Department of Health website

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR NSW AND VIC PATIENTS

We would like to reassure you that all of our VIC and NSW patients can commence or continue treatment at Chill Egg Freeze. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

Chill Egg Freeze is advising all patients who are undergoing a procedure in our clinics and/or hospitals that they will be required to undertake pre-operative COVID-19 testing at least 48 hours in NSW and 72 hours in VIC  prior to their admission date.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital or our clinics.  Your procedure may be cancelled if you do not comply with this requirement. Procedures cannot be undertaken without a confirmed COVID-19 negative test.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

To our Victorian patients, please be aware this will be applicable from Mon 30th August 2021.

IMPORTANT INFORMATION FOR NSW PATIENTS

Due to the recent announcements made by the NSW Government regarding the lockdown, we would like to reassure you that all of our NSW patients can commence or continue treatment at Chill Egg Freeze. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VIC PATIENTS

Due to the recent announcements made by the VIC Government regarding the lockdown, we would like to reassure you that all of our VIC patients can commence or continue treatment at Chill Egg Freeze. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government’s Department of Health website

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent announcements made by the QLD Government regarding the lockdown, we would like to reassure you that all of our QLD patients can commence or continue treatment at Chill. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill is advising anyone who falls into the following categories, to delay their treatment at Chill for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our affiliated counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VIC PATIENTS

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR NSW PATIENTS

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for patients/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Chill Egg Freeze Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR NSW PATIENTS

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent announcement made by the QLD Government Health Department, we would like to reassure you that all of our QLD patients can commence or continue treatment at Chill Egg Freeze. Please wear a face mask when visiting your clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR NSW PATIENTS

Due to the recent announcement made by the NSW Government Health Department, we would like to reassure you that all of our NSW patients can commence or continue treatment at Chill Egg Freeze. Please wear a face mask when visiting your clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

From 6pm 25.05.21 masks are mandated.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victoria Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on  1300 215 332 

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR MELBOURNE PATIENTS

From 6pm 25.05.21 masks are mandated.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victoria Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on  1300 215 332 

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR BRISBANE PATIENTS

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on  1300 215 332 

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Chill Egg Freeze. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

COVID-19 update from the Department of Health and Human Services in Victoria.

The DHHS has advised that patients who are booked for surgery on or after Thursday the 18th of February are no longer required to be COVID tested unless they have been demonstrating any symptoms of COVID-19.  Victorian patients who have been symptomatic are required to have a COVID test 72 hours before their egg collection and self-isolate until the return of a negative test in order for their procedure to proceed.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

We will continue to consult with patients via phone and video conference. You can contact us on  1300 215 332 for further information on the services available.

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: Chill Egg Freeze’s affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory in public indoor spaces, except when eating or drinking. If you have visitors in your home, it is strongly recommended that masks are worn during the visit. You must carry a mask when you leave your home.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Chill Egg Freeze. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill Egg Freeze is advising anyone who falls into the following categories, to delay their treatment at Chill Egg Freeze for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

We will continue to consult with patients via phone and video conference. You can contact us on  1300 215 332 for further information on the services available.

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: Chill Egg Freeze’s affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory in public indoor spaces, except when eating or drinking. If you have visitors in your home, it is strongly recommended that masks are worn during the visit. You must carry a mask when you leave your home.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Chill. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the clinic.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 215 332

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill is advising anyone who falls into the following categories, to delay their treatment at Chill for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Queensland Government Announcement – Easing of Greater Brisbane restrictions

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Restrictions for Greater Brisbane

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS.

The Queensland Government has provided the below Public Health Direction for all of Queensland.

Greater Brisbane 3-day lockdown

Greater Brisbane will go into lockdown for three days, while contact tracers work to ensure the UK strain of COVID-19 is not circulating in the community.

From 6pm tonight, Friday 8 January, until 6pm Monday 11 January people in the local government areas of Brisbane, Moreton Bay, Ipswich, Redlands and Logan will be required to stay at home except for the following reasons:

• Shopping for essentials, food and necessary supplies
• Medical or healthcare needs, including compassionate requirements
• Exercise with no more than one other person, unless all from the same household
• Providing care or assistance to an immediate family member
• Work, or volunteering, or study if it is not reasonably practicable to work or learn remotely
• Child custody arrangements
• Legal obligations
• Visit for end of life
• Attend funeral or wedding in line with restrictions
• Masks will also need to be worn everywhere in those local government areas except if people are at home.

Cafes, pubs and restaurants will be open only for take-away service.

Funerals will be restricted to 20 guests and weddings restricted to 10 guests.

All essential businesses remain open. If you need to leave Greater Brisbane for an essential purpose, such as to work, to return home or to access healthcare, you should limit your movements for those three days wherever you go.

Get tested
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

List of restrictions
The full list of restrictions include:

• No more than two visitors to the household per day (in addition to anyone else currently staying in the household), excluding care workers or volunteers
• All businesses that can remain open must adhere to one person per 4 square metres with a maximum of 20 to 50 with COVID Safe or Industry Plan
• Restaurants and cafes to provide takeaway service only
• Cinemas, entertainment and recreation venues, gyms etc. to close
• Places of worship to close
• Weddings involve a maximum of 10 people, including the celebrant and witnesses
• Funerals involve a maximum of 20 people
• Mandatory mask-wearing anywhere outside of your home
• No visitors to aged care facilities, hospitals, disability accommodation services or correctional facilities.

For more information please visit the Queensland Government Website.

IMPORTANT INFORMATION FOR ALL PATIENTS

The Queensland Government has provided the below Public Health Direction for all of Queensland.

Effective 24 September 2020 – Travelers from previous hotspots

Anyone may enter Queensland from a place that is no longer a declared COVID-19 hotspot. You can enter Queensland even if you have been in a previously declared COVID-19 hotspot in the last 14 days. The Australian Capital Territory is planned to no longer be a hotspot from 1 am 25 September.

Effective from 1:00 am, 1 October 2020 – Border zone

Because of the reduced risk of COVID-19 transmission in northern New South Wales, the following changes have been made regarding the border zone:

• The New South Wales border zone (PDF) will be extended
• The Queensland border zone will no longer exist
• Queensland residents will be able to travel anywhere in the New South Wales border zone for any purpose
• New South Wales border zone residents will be able to travel anywhere in Queensland for any purpose.

For further information please visit the Queensland Government website

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR ALL PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at City Fertility.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill Egg Freeze and City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.
• all Victorian patients are required to be tested and self-isolate prior to elective surgery.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Guidelines for Victorian patients

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

Chill Egg Freeze is advising all patients that are undergoing elective procedures in hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date.  This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital.  Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

For further information and specific requirements, please refer to the section below “UPDATE AS AT 14.07.2020 – VIC PATIENTS | 09:00 am or contact your clinic.

Queensland border restrictions guidelines

In response to the current border restrictions announced by the Queensland Government on the 20th of August, Chill Egg Freeze is providing the following advice:

Patients living in the “border zone” can commence or continue treatment at our Gold Coast clinic.

All persons who are given an exemption to come in from VIC ACT and NSW are subject to quarantine restrictions on entry to Queensland for 14 days. Please note this does not apply to people living in the “border zone” and does not prevent urgent care being delivered during these 14 days.

The exemption that allows our patients and visitors entry into QLD only allows entry. It does NOT exempt them from quarantine. 

The exemptions that allow the residents of “the border zone” in northern NSW does not extend to travel to Brisbane. These residents are subject to quarantine if they travel outside the border zone in Southern QLD. Brisbane is outside this border zone.

Alternatively, Chill Egg Freeze can offer you treatment in the state that you reside in one of our local clinics in QLD, VIC and NSW.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR ALL PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Chill.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Chill is advising anyone who falls into the following categories, to delay their treatment at Chill for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.
• all Victorian patients are required to be tested and self-isolate prior to elective surgery.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Guidelines for Victorian patients

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

Chill is advising all patients that are undergoing elective procedures in a hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date.  This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital.  Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

For further information and specific requirements, please refer to the section below “UPDATE AS AT 14.07.2020 – VIC PATIENTS | 09:00 am or contact your clinic.

Queensland border restrictions guidelines

In response to the current border restrictions announced by the Queensland Government on the 20th of August, Chill is providing the following advice:

Patients living in the “border zone” can commence or continue treatment at our Gold Coast clinic.

All persons who are given an exemption to come in from VIC ACT and NSW are subject to quarantine restrictions on entry to Queensland for 14 days. Please note this does not apply to people living in the “border zone” and does not prevent urgent care being delivered during these 14 days.

The exemption that allows our patients and visitors entry into QLD only allows entry. It does NOT exempt them from quarantine. 

The exemptions that allow the residents of “the border zone” in northern NSW does not extend to travel to Brisbane. These residents are subject to quarantine if they travel outside the border zone in Southern QLD. Brisbane is outside this border zone.

Alternatively, Chill can offer you treatment in the state that you reside in one of our local clinics in QLD, VIC and NSW.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our Victorian patients can commence or continue treatment at Chill. At this point in time, Chill has not been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1300 215 332

IMPORTANT INFORMATION FOR NSW PATIENTS

We want to reassure you that all of our NSW patients can commence or continue treatment at Chill.

NSW Health has announced all health workers caring/working within 1.5m of any patient are required to wear masks.

Chill is advising anyone who falls into the following categories, to delay their treatment at Chill for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our Victorian patients can commence or continue treatment at Chill. At this point in time, Chill has not been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1300 215 332

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

All of our Victorian patients can commence or continue treatment at Chill.

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

Chill is advising all patients that are undergoing elective procedures in a hospital, such as Egg pick up, that they will be required to undertake preoperative COVID-19 testing at least 3-5 days prior to their admission date.  This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital.  Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

Chill Melbourne (St Kilda Road) Patients

Patients are advised to attend The Avenue or Masada Hospitals between 8 am and 12 pm on weekdays for their COVID-19 test using the pathology test slip provided to them by the clinic.

Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test sites indicated above.

You will need to undergo testing at least 3-5 days ahead of your procedural date.  Results will be sent via SMS to you and be provided to your Clinician.

Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.

Chill Bundoora Patients

Patients can present to Northpark Consulting Suites, Suite 4, 135 Plenty Road, Bundoora between the hours of 10 am-12 pm and 3 pm-5 pm on weekdays for their COVID-19 test.

Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test site indicated above.

You will need to undergo testing at least 3-5 days ahead of your procedural date.  Results will be sent to the admissions team at Northpark Private Hospital.

Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before the surgery involves the following for patients/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Clinician.

 What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and visitors to the clinics are required to wear masks on entering the clinic;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

The Victorian Premier, Daniel Andrews has announced stage three “Stay at Home” restrictions will be reinstated for six weeks as of 11.59 pm Wednesday 8 July. These restrictions will apply to metropolitan Melbourne and the Mitchell Shire Council area.

Accordingly, residents of these areas are not allowed to leave home unless it is for an essential reason.

‘Essential’ reasons include care and caregiving, shopping for essential items, work, study, and exercise in your local area.

At this point in time, our Victorian patients can continue their treatment at our clinics. However, we are advising anyone who falls into the following categories, to delay their face-to-face fertility appointments and/or treatment at our clinics for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

Please note, for an egg collection to take place, patients must be asymptomatic for at least 48 hours prior and proof of a negative COVID-19 swab may be required – based on individual circumstances.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment. Alternatively, if you would like to change your appointment to a Skype appointment, please contact our friendly staff for further information.

What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Chill’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and visitors to the clinics are required to wear masks on entering the clinic;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 215 332 or refer to the bottom section of this page and read our Patient-related Q&A.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR ALL PATIENTS (Federal Government announcement)

Scott Morrison has announced that the Federal Government will be easing restrictions on some elective surgery effective Tuesday 28 April, including egg collection services. Chill will be recommencing all our services in line with this directive.

We understand that this has been a challenging time for all you and we want to thank you for your ongoing support. Please be reassured that social distancing and safety measures continue to be in place to ensure the safety of our patients and staff at all times.

Please call 1300 215 332 to get more information or book an appointment!

During these difficult and unprecedented times, we are here to support you in any way we can. Your wellbeing is very important to us. We encourage you to give us a call to discuss your options or any other questions you may have at this time.

Please rest assured that for those who may have eggs in storage, our experienced and expert scientists will continue to ensure they remain safe. We will be ready and waiting for you to continue your fertility journey, as soon as we can in the coming months.

Chill will continue to consult with patients via phone and video conference. You can contact us on 1300 215 332 for further information on the limited services available.

What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing your options etc.
• Counselling sessions: Chill affiliated counsellors are able to offer remote supportive counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

On Thursday 2nd April 2020, Victoria State Government issued a COVID-19 directive stating that certain categories of elective surgery (including elective surgery procedural aspects of egg freezing) have been suspended. Chill will continue to offer phone and video consultations until further advise is received in Victoria. However, patients who are currently ‘in-cycle’, or who require urgent stimulation and cryopreservation for oncofertility will be able to continue their treatment. If you are mid-egg freezing cycle, please speak with your fertility specialist directly for advice and direction.

The Victoria State Government has also provided the following recommendations:

• Clinicians should not initiate new treatment cycles. This applies to non-urgent gamete cryopreservation.

• Patients planning to start fertility treatment should consult with their treating specialist and discuss care plans following lifting of this treatment suspension

IMPORTANT INFORMATION FOR ALL PATIENTS (Federal Government update for all patients)

In these unprecedented times, we want to ensure you are provided with the most up to date information.

For any patients currently undergoing treatment, The Health Minister, Greg Hunt, and the Chief Medical Officer, Brendan Murphy have indicated that patients who, as of 25 March 2020, 1.00 pm. have started an IVF cycle will be allowed to complete their treatment, this includes fresh and frozen cycles. Please contact your treating fertility specialist or clinic for further advice.

We are continuing to liaise with Federal and State Governments and we will continue to provide any important updates as they are made available.

We will continue to provide phone and online (skype etc) consultations.